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Welcome to website terms and conditions, this section of the website tells you about the terms and conditions on which we supply any of our products listed on our website  Please read these terms and conditions carefully before using this website or ordering any products.  By using our website and or placing an order you agree to be bound by the terms and conditions set out below.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.




If you are ordering from the UK, then you can use our standard delivery or next day delivery through Royal Mail Signed For service.

Standard Delivery

Our standard delivery is through Royal Mail First Class post, once we receive an order we aim to process and dispatch within 48 hours to UK Mainland addresses, so we say please allow 4-5 days for your order to arrive.   No tracking is available on this method of delivery.

Next Day Signed For Delivery

The next day signed for service is a guaranteed next day deliver Monday – Friday, we use Royal Mail Signed For Next Day before 1pm service.  If you choose this option your order will be processed and dispatched on the same day if your order is made before 2pm, or the following day if orders are made after 2pm.  These orders can be tracked via the Royal Mail website.  You will need to sign for this item on delivery.


International Delivery

Deliveries to the Worldwide and EU addresses is available, we offer a standard delivery that can take up to 10 days to arrive.  Our standard international delivery is via Airmail and is not trackable.   If you wish to track your order you may do so for an additional cost.


Terms of Postage

All our standard delivery options are non trackable, however in all instances tracking is available at an additional cost, which you will find when going to checkout.  In the unlikely even your item goes missing, Vivid Charms cannot be held responsible for the loss of package, we obtain a receipt of postage for every package.

If you have chosen to use trackable delivery and on the unlikely event your item goes missing; once the claim has been accepted you will receive a full refund.

We are unable to change your delivery address once an order has been dispatched.


Items lost in post

We use Royal Mail for all our deliveries and according to their terms and conditions an item is not considered lost until 15 days have passed.  Therefore please allow up to 4 weeks to go through the process.  For international deliveries the item is not considered lost until 21 days have passed, so please allow up to 6 weeks to complete the process.


UK Holiday Times

Please allow an additional working day for orders made over any UK Bank Holiday, Good Friday, Christmas Day, Boxing Day and New Years.


Ordering Products

Once an order has been place, you will receive an email from us to acknowledge that your order has been safely received.  This does not mean that your order has been accepted.  All orders are subject to acceptance by us, and we will send a second email to confirm acceptance and dispatch confirmation.



All items are subject to stock availability.  In the event a product has gone out of stock, we will inform you as soon as possible.  If all the items on your order are not available then we will cancel the order.  If only some of the products are available, this will be explained to you on our second order acceptance and dispatch email.  We will refund you for any items that are not available from your order.



You are able to make changes to you order up to the point at which you click on “submit order” button on the Payment section of our checkout.



All prices displayed on our website apply to UK customers and do not include postage, this will be added to the total amount due at checkout.  The cost of delivery will depend on which delivery option you choose and the price will be clearly stated on the checkout process.

As we have a lot of products on our site, there is a possibility that we may sometimes price items incorrectly, despite our best efforts.  If we discover an error in our price, we will contact you to inform you of the actual price and give you the option to either go ahead or cancel your order.





Currently we accept payments via PayPal, you may use your Credit or Debit card to pay via PayPal without the need to sign up to PayPal.  This is one of the most welcomed and safe methods of payment available online.

For more information on PayPal please visit



We have various discount offers available across out Facebook, Instagram and other social media sites.  In order to use these discounts please apply the coupon code we advertise at the checkout process.

Student Discounts will be available soon.

No cash alternatives will be given.

Your statutory rights as a consumer are not affected



We accept returns and will refund you the cost of the item providing it is unused and in it’s original packaging and condition.  We will apply a refund to the original method of payment once the item has been returned.  You will incur the cost of postage for all return items.  To arrange a return please contact us on

In the interest of hygiene we do not offer refunds on pierced jewellery.


UK & EU Returns

Under the Distance Selling Regulations you may cancel your order at any time before the expiry of the period of seven working days beginning that day following the receipt of your order.  In this case, we will provide a full refund but you must return the cancelled item to us.



Gift Vouchers

All gift vouchers from Vivid Charms are sent as an eGift certificate, this means the voucher is an electronic gift certificate you will receive via email as well as the gift recipient. The gift certificate will be topped up to the value you wish to purchase and can be redeemed on our online shop via a code, that can be entered in the coupon section at checkout.

Gift vouchers may only be exchanged for goods of a higher price than the face value of the voucher.

Gift voucher certificates will be valid for up to 12 months after purchase.

You cannot exchange gift voucher certificates for cash. If you loose the voucher code, Vivid Charms does not accept liability for lost, stolen voucher codes.


Product Colours

Vivid Charms makes every effort to display our product colours as accurately as possible.  However, as the actual colours you see will depend on your monitor, we cannot guarantee tat you monitors display of any colour will reflect the same colour of the item on delivery.


Events out of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.


Entire Agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised Vivid Charms management.



Terms of use, are the terms and conditions you may use our website (our site).  Please read the terms of use before you start to use our site.  By using our site, you accept the Terms of use and you agree to abide by them.

Information About Vivid Charms is operated in the UK by Vivid Charms, which is a sole trade company.  For more information please contact


Purchasing Products

The purchase of products through our site is governed by our Terms of Sale.


Your personal information

When ordering any of our products you will be asked to register.  Information that you provide on our site must be complete and accurate.  You must no impersonate any other person or entity or use a false name or a name that you are not allowed to use.  All personal information is processed according to out Privacy Policy.



You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account.  If you are concerned that your login details have been compromised please contact us on .  We have the right to deactivate you account at our discrepancy at any time.

Intellectual Property

All Vivid Charms logos and product photography are copy written to Vivid Charms and AboveTheFoldDesigns.  Any images, logos cannot be used without our written permission.  You may not copy, reproduce, republish, download, post, transmit or broadcast any of our material available to the public or otherwise use any content on our site in any way except for you personal and non-commercial use.

If there are any images on our website that you believe is owned by you, then please contact us on

 Acceptable use

Certain areas of our site may enable you to enter some content of your own, such as the ‘share on facebook’ facility. In such cases, the content must not:

  1. Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
  2. Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  3. Infringe any copyright, database right or trade mark of any other person.
  4. Be threatening, abuse or invade another?s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  5. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
  6. Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.


Site availability

Time to time we may need to suspend the site to perform maintenance work.

If the need arises we are allowed to suspend all access to our site permanently.  We will not be liable if for any reason our site is unavailable at any time or for any period.


Viruses & Hacking

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.


We try our best to keep everyone happy, but if we’ve failed then please get in touch via and we will do our upmost to resolve the issue.

Law and Jurisdiction

Our website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.


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Delivery & Returns